Terms and Conditions
Last updated: 13th October 2025

1. Introduction
Welcome to Activate ADHD. These Terms and Conditions ("Terms") govern your use of our coaching services, including acting coaching and ADHD coaching. By booking a session or using our services, you agree to comply with these Terms.

2. Services
We offer professional coaching services tailored to individual needs. Our services do not constitute therapy, medical treatment, or psychological counselling. Coaching is a collaborative process aimed at personal and professional development.

3. Booking and Payment

  • Sessions must be booked in advance through our designated booking system or via direct communication.

  • Payments must be made before the session unless otherwise agreed.

  • We accept payments via credit/debit card using our designated booking system, or by bank transfer if agreed in advance.

  • Any additional fees (such as international transaction fees) are the responsibility of the client.

4. Cancellation and Refund Policy

  • Cancellations or reschedules must be made at least 24 hours before the session.

  • Cancellations made within 24 hours of the scheduled session may be non-refundable.

  • In the event of a no-show, the session fee is non-refundable.

  • Refunds, where applicable, will be processed by Activate ADHD within 10 business days (2 weeks). This does not include the time it takes the client’s bank to process the refund.

5. Confidentiality

  • All information shared during coaching sessions is kept confidential, except where disclosure is required by law.

  • We will not share your personal data with third parties without your consent. See our Privacy Policy for more details.

6. Client Responsibilities

  • Clients are responsible for attending sessions on time and being prepared.

  • Coaching requires active participation and an open mindset.

  • Clients understand that results vary and are dependent on their engagement in the process.

7. Limitation of Liability

  • Our coaching services are provided on an "as is" basis. We make no guarantees regarding specific outcomes.

  • We are not liable for any decisions, actions, or results arising from coaching sessions.

  • To the maximum extent permitted by law, our liability is limited to the fees paid for the relevant services.

8. Intellectual Property

  • All materials provided during coaching sessions (such as worksheets, exercises, or guides) remain our intellectual property.

  • Clients may use these materials for personal use only and may not distribute or reproduce them without permission.

9. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be communicated via our website or email.

10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us
If you have any questions about these Terms, please contact us at: nora@activateadhd.com.